Privacy Policy

In the course of using shurjoMukhi Apps or availing the products and services via online forms, questionnaires, email or mobile phone support, and online live support, Shurjomukhi Mobile Apps and its affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.

Its subsidiaries and affiliates respect the privacy of users of their mobile applications and are committed to protecting the users' information and privacy. We believe that you have a right to know our practices regarding the information we may collect and use when you use our Apps.

We will:



• → Only collect personal information necessary to provide you with our mobile app-related services and customer support.
• → Use your personal information to identify and authenticate you as an account holder and rightful user of the apps.
• → Not disclose your personal information to anyone outside of Shurjomukhi Apps (except with your consent or as required by law).
• → Store your personal information securely.
• → Display that information on your 'My Account' page after you successfully log in.
• → Use your mobile camera to take a meter reading preview, which is essential for the app.
• → Use your current location to authenticate you and verify your whereabouts.
• → Access external storage only to retrieve necessary images for the app.
• → Check internet availability, as the apps depend on internet access.
• → Only use information or images gathered from the app to run its functionalities.

By using Shurjomukhi mobile apps, you consent to the use of information that is collected or submitted as described in this online privacy policy. Shurjomukhi Apps may change or add to this privacy policy, so we encourage you to review it periodically.

Confidentiality

The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to Shurjomukhi Apps or its Affiliates of a confidential nature obtained in the course of availing the services. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and may result in termination of services.

Shurjomukhi Apps may use and share the information provided by the Customers with its affiliates and third parties for service-related activities such as collecting subscription fees, notifying, or contacting the Customers regarding service issues.

Information Sharing

The customer authorizes Shurjomukhi Apps to exchange, share, or part with all information related to their details and transaction history with affiliates, banks, financial institutions, and other relevant entities as required by law or for risk management purposes.

Children's Online Privacy Protection Act (COPPA)

Our App complies with the Children's Online Privacy Protection Act ("COPPA"). We do not knowingly collect personal information from children under the age of 13. If a user identifies as a child under the age of 13, we will delete their personal information securely.

We collect non-personal information such as device ID or persistent identifiers, which may be used anonymously for internal purposes like content personalization, security, or contextual advertising.

For in-game purchases, parental guidance is recommended. Parents may disable the ability to make in-game purchases to protect their children.

Support Information

When you request support, we may receive your email address and other related information ("Support Information"). This information is used solely for internal support purposes and will not be shared outside of Shurjomukhi Apps without your consent.